Spectra’s 3rd party support service offers fast response times, contracts tailored to your needs, and onsite technicians and spares. Trusting your equipment in our hands will save you money, and ensure years of reliable operation beyond the manufacturer’s end-of-service-life.
Maintaining the health of your storage systems is often an expensive and arduous task. With all the complications and requirements of today’s IT environments, this specialized equipment requires expert level knowledge of the systems, both in the hardware and operating system. As your equipment ages past the manufacturer’s support plan, you want to make sure that you’re covered with fast, reliable and affordable support services.
At Spectra, we pride ourselves on offering expert 3rd party Dell EMC storage array support services to extend the life of your equipment, and keep your support costs down. We typically save our clients anywhere from 40-80% off OEM prices, while providing the same level of service.
All of our plans are tailored to our clients’ needs. We offer a 24 hour help desk, to assist with questions and problems, as well as available on-site technicians when an extra set of hands are needed.
Below are the Dell EMC product families that we currently support. If you don’t see your system listed there, let us know using the form on this page, we can probably accommodate your needs.
We offer the following plans and associated SLA levels below: