How to: Generate ISI Gather from EMC Isilon

When working with your support provider to troubleshoot an issue with your Isilon nodes, you may be asked to send your cluster’s log and configuration files. These files will help your support provider determine what is wrong. The file is large, often 1GB+, so it takes a few minutes to prepare it.

You’ll need to run an “ISI Gather” to collect this information. This process creates an archive file that contains all of your cluster’s log and configuration information.

To start this ...

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EMC End-of-Serivce-Life (EOSL) Tracker – Updated!

Now updated for 2020! The End of Service Life (EOSL) date denotes when EMC will discontinue all support of that specific model. If you are planning on utilizing the machine after the EOSL date, it is highly recommended to get in touch with a 3rd party service provider in order to maintain the reliability and integrity of the array.


VNX5100 12/31/2020
VNX5300 12/31/2020
VNX5500 12/31/2019
VNX5700 12/31/2019
VNX7500 12/31/2019
VNX5200 1/31/2023
VNX5400 1/31/2023
VNX5600 1/31/2023
VNX5800 1/31/2023
VNX8000 1/31/2023
VNXe3150 12/31/2020
VNXe3300 12/31/2020
VNXe1600 1/31/2023
VNXe3200 1/31/2023
Unity 300 1/31/2023
Unity 400 1/31/2023
Unity 500 1/31/2023
Unity 600 1/31/2023
VMAX 20K 3/30/2020
VMAX 40K 9/30/2022
Isilon X200 12/31/2018
Isilon X400 12/31/2018
Isilon X210 2/28/2024
Isilon X410 2/28/2024
Isilon S200 6/30/2020
Isilon S210 2/28/2024
Isilon S410 2/28/2024
Isilon ...
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What happens when a Storage System goes EOL?

As a 3rd party support provider, we get asked this question a lot – “What can Iexpect when my system goes EOL? And how does it differ from EOSL? or EOSL?

These terms are all manufacturer-specifc, meaning what EMC and NetApp call EOL (End-of-life) IBM calls “Withdrawn from marketing”. First, Let’s take a look at what the terms mean, and the difference between them:


EOL – End of Life – In a nutshell, this only means that the manufacturer has discontinued the ...

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How to Extract SPCollects from your EMC VNX or Clariion Array

When you are working with your support vendor, whether EMC or 3rd Party EMC support, you may be asked to provide a diagnostic data file from your unit.  With an EMC VNX or Clariion storage system, these are called SPCollect files.

An SPCollect is large compressed file that will contain diagnostic, logs, and properties of the array. If there has been any type of hardware malfunction in the array, data about the failure will be provided in the SPCollect.  An SPCollect ...

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